Best Grocery Delivery Services For Seniors

Wil Thomas
Wil Thomas
Editor at Seniors Bulletin

In today’s fast-paced world, the convenience of grocery delivery services has become increasingly popular, especially in Canada. With busy schedules and a growing preference for online shopping, many people are turning to delivery services for their grocery needs. Several options are available to Canadians, including major players like Instacart, UberEats, DoorDash, Voilà by Sobeys, and Buggy. Each of these services offers unique features and benefits designed to cater to different needs and preferences.

As Canadians evaluate which grocery delivery service best suits their lifestyle, they should consider factors such as the ease and convenience of using mobile apps and websites, the financial aspects of the services, and the role of personal shoppers. In addition, it is essential to weigh the availability of each service at the local and nationwide level, as well as comparing delivery times and overall convenience.

The ongoing COVID-19 pandemic has only heightened the importance of grocery delivery services, with many consumers prioritizing safety through contactless delivery options. This has further emphasized the need for reliable and efficient services that cater to the evolving needs of the public.


  • Grocery delivery services provide convenience and variety for Canadians
  • Factors such as app and website usability, financial aspects, and delivery times should be considered when selecting a service
  • The COVID-19 pandemic has increased the importance of reliable and contactless grocery delivery options

Grocery Delivery Services Are Enhancing Seniors Living

Grocery delivery services have emerged as a game-changer for seniors, offering numerous benefits that cater to their unique needs. One of the most significant advantages is the convenience it provides. Seniors can now avoid the physical strain of shopping, as they no longer have to navigate crowded aisles, lift heavy bags, or stand in long checkout lines. Instead, they can comfortably place orders from their own homes, reducing the risk of falls or fatigue that can come with traditional shopping trips.

Benefits For Seniors

With grocery delivery services, seniors have the opportunity to maintain a healthy diet by having access to a wide range of products that may not be available in local stores or too difficult to obtain otherwise, by being able to shop at non-traditional and traditional grocery outlets. This is particularly important for those with dietary restrictions or specific nutritional needs.

Safety is also a major factor, especially in light of health concerns such as the COVID-19 pandemic. Grocery delivery minimizes the need for seniors to expose themselves to potential health risks in public spaces. This peace of mind is invaluable for both the seniors themselves and their loved ones.

These services can foster independence among the elderly, allowing them to make their own choices and manage their household without having to rely on others. This sense of autonomy is crucial for their mental and emotional well-being.

Grocery delivery services often provide user-friendly platforms with customer support, making it easy for seniors to navigate the technology, even for those who may not be as tech-savvy. With features like easy-to-read interfaces, voice-assisted shopping, and personalized assistance, seniors can enjoy a seamless shopping experience.

A notable benefit of this service is the ease with which family members or caregivers can ensure the delivery of nutritious groceries directly to their loved ones. This is particularly beneficial for elderly individuals living independently who may face financial constraints in securing groceries and other essential items. The service offers a practical and efficient solution, ensuring the well-being of the elderly, even when family members or caregivers are not in close proximity. This not only exemplifies a commitment to care and support but also enhances the quality of life for the elderly, fostering a sense of security and comfort for both the recipients and their families.

Overall, grocery delivery services are not just a matter of convenience for seniors; they are a vital resource that supports their health, safety, and independence. As the demand for such services continues to grow, they will undoubtedly become an integral part of how seniors manage their daily lives, ensuring they have everything they need right at their doorstep.

Evaluating Popular Grocery Delivery Options

As consumers turn to the convenience of online shopping for their groceries, let’s explore the various grocery delivery services available in Canada. Let’s evaluate the most popular options, including Instacart, Uber Eats, DoorDash, Voilà, and Buggy, so that you can make an informed decision based on your needs and preferences.

Instacart: Reach and Retail Partners

Instacart is an American company that has expanded its delivery services to Canada, offering shoppers access to a wide variety of retailers, such as Costco, Walmart, IGA, and more. This grocery delivery service allows customers to choose from a broad range of products at competitive prices. However, one should bear in mind that Instacart’s delivery fees may vary depending on the order size, delivery time, and location.

Some advantages of using Instacart include:

  • Broad selection of retail partners.
  • Time-saving and convenient grocery shopping experience.
  • Availability in many Canadian cities.

Uber Eats and DoorDash: Beyond Restaurants

While predominantly known for their restaurant food delivery, Uber Eats and DoorDash also offer grocery delivery services in select Canadian cities. These companies enable customers to browse through various grocery items from local stores, including specialty retailers and select supermarkets, such as Provigo.

By using Uber Eats or DoorDash, shoppers can expect:

  • Swift delivery, sometimes within an hour.
  • Real-time updates as their order progresses.
  • Easy-to-use mobile apps for shopping convenience.

Voilà and Buggy: Emerging Services

As the demand for online grocery shopping grows, new services are emerging to cater to the Canadian market. Among them are Voilà by Sobeys and Buggy.

Voilà is a relatively recent addition to the Canadian grocery delivery landscape, offered by the prominent grocer Sobeys. It operates its own delivery fleet and promises to provide customers with fresh, high-quality products directly from the warehouse. Here are a few reasons to consider Voilà:

  • Guaranteed freshness for produce/meat.
  • Competitive prices and no multi-retailer price markups.
  • Environmentally-friendly reusable delivery containers.

Buggy, on the other hand, is a smaller but rapidly growing service that partners with local grocery stores, including IGA and Provigo – and focuses on delivering exclusively from these retailers. Some benefits of using Buggy are:

  • Localized service, particularly beneficial for smaller communities.
  • Competitive delivery fees.
  • Supporting local businesses.

By examining the unique offerings of each delivery service, you can determine which one best aligns with your needs and preferences for your online grocery shopping experience.

The Convenience Of Mobile Apps And Websites

Canadian grocery delivery services like Instacart, UberEats, Doordash, Voilà, and Buggy provide a convenient way to shop for groceries in the digital age. With the ongoing COVID-19 pandemic, safe and hassle-free grocery shopping has never been more important. Shoppers can now access their favourite stores with a simple swipe of their finger! Let’s explore the features and advantages of mobile apps and websites for these platforms.

App-Based Ordering Systems

Having an app at your fingertips makes grocery shopping simple. Simply download the Instacart, UberEats, Doordash, Voilà, or Buggy app to begin ordering groceries. In-app delivery windows are flexible, allowing customers to choose a desired time slot, even with the impact of COVID-19 pandemic.

AppSpecial Feature
InstacartInstacart+ Membership plan
UberEatsIntegrated with restaurant orders
DoordashFast grocery delivery options
VoilàCurated product selections
BuggyFocus on local stores

Most apps offer features like shopping lists, favourite items, and access to exclusive discounts. Another benefit is real-time communication with your personal shopper, making it easy to ask for replacements or add additional items. The mobile apps cater to diverse customers, offering language choices and even walk-through tutorials for first-time users.

Website Accessibility

For those who prefer using a computer, each of these grocery delivery services also offers user-friendly websites. As with the apps, websites allow customers to access delivery windows, even during the COVID-19 pandemic. By signing up for an account, you can save essential information, such as your favourite items and payment details.

Whether you prefer using a smartphone or a computer, the convenience of mobile apps and websites has transformed the way Canadians shop for groceries. With services like Instacart, UberEats, Doordash, Voilà, and Buggy, you can enjoy safe and stress-free shopping in the comfort of your home.

Financial Aspects of Grocery Delivery

Grocery delivery services in Canada have become increasingly popular, offering convenience and time-saving benefits to customers. This section examines the financial aspects of using these services to help you make informed decisions when choosing a grocery delivery provider.

Understanding Delivery and Service Fees

When using grocery delivery services, customers typically incur both delivery fees and service fees. Delivery fees are charged on a per-order basis and cover the cost of transporting your groceries from the store to your doorstep. Service fees, on the other hand, are applied to each item in your order and compensate the company for their role in coordinating the delivery.

ServiceDelivery FeeService Fee
Instacart$3.99 – $7.995% (minimum $2)
UberEatsVaries (depends on location)10% of the order subtotal
DoorDash$4.99 – $6.99$1 – $4 per store
Voilà$7.99 – $11.99Included in the item price
Buggy$5.99 – $9.997.5% of the order subtotal

It’s essential to consider these fees when comparing the cost of grocery delivery services to understand the total expense involved. Additionally, be mindful of any promotional discounts or waived fees when comparing service prices.

Membership Plans and Free Delivery Options

Several grocery delivery services offer membership plans or free delivery options to help customers save on fees. These plans typically require a monthly or annual payment but provide various benefits, such as discounted or waived delivery fees, and may even include other perks.

  • Instacart Express: Instacart offers a subscription called Instacart Express, priced at $9.99 per month or $99 per year. Benefits include free delivery on orders over $35, reduced service fees, and priority access during peak times.
  • Walmart+: Walmart’s delivery service, available through partnering platforms like Instacart and DoorDash, offers a membership called Walmart+. This plan costs $12.95 per month or $98 per year, providing free delivery on eligible orders over $35 and exclusive discounts on
  • Delivery Pass: Voilà offers a Delivery Pass for $99 per year that includes free delivery on all orders without a minimum purchase requirement.

It’s crucial to evaluate the cost and benefits of these membership plans based on your grocery shopping habits to determine if the savings justify the subscription cost.

The Role of Personal Shoppers

In the world of grocery delivery services, personal shoppers play a crucial role in ensuring customer satisfaction. These dedicated individuals are the link between customers and their desired products, carefully selecting and packaging each item with care.

One of the main responsibilities of a personal shopper is to handpick groceries based on the customer’s preferences and specific requests. They meticulously inspect the products to ensure the quality and freshness are up to par. In doing so, they save customers the precious time and effort required for in-store shopping.

Several grocery delivery services in Canada, such as Instacart, UberEats, DoorDash, Viola, and Buggy, employ personal shoppers to perform these tasks. These services typically offer two types of shopping experiences:

  1. Home Delivery: Personal shoppers gather the items from the store and deliver them directly to the customer’s doorstep.
  2. Curbside Pickup: Personal shoppers assemble the order and have it ready for the customer to pick up at the store.

These options cater to different customer preferences and can provide added convenience, depending on the situation. Employing personal shoppers for curbside pickup can be especially beneficial for those who prefer minimal contact or have mobility concerns.

When using any of these delivery services, customers can provide specific instructions or preferences to their personal shopper, such as selecting green bananas or checking expiration dates on dairy products. This level of customization ensures a tailored shopping experience that meets each individual’s needs.

In conclusion, personal shoppers play a vital role in the grocery delivery landscape in Canada. They offer convenience, customizability, and an extra level of quality assurance, making it easier for busy individuals to maintain a well-stocked pantry without setting foot in a store.

Local and Nationwide Availability

Delivery Services in Major Canadian Cities

Within Canada, the grocery delivery competition is robust in major cities, offering consumers a variety of convenient options. In cities like Toronto, Montreal, and Quebec City, one can find an array of services, such as Instacart, UberEats, Doordash, Viola, and Buggy. These platforms cater to the bustling urban areas of Ontario and Quebec, ensuring residents have effortless access to fresh groceries and pantry staples.

Moreover, folks living in the Greater Toronto Area (GTA) and other metropolitan centres within Canada can enjoy the luxury of choice when selecting a delivery service. To make the decision easier, residents can consider factors such as delivery time, product assortment, and customer reviews.

ServiceTorontoMontrealQuebec CityGTAOther Major Cities

Coverage in Smaller Regions and Rural Areas

As for smaller regions and rural areas throughout Canada, availability of grocery delivery services may be limited. While large nationwide companies like Instacart and UberEats are gradually expanding their services to less-populated locations, they may not yet fully cover more remote communities.

For instance, Instacart has made strides in reaching smaller towns within Ontario and Quebec, but some rural regions might still be beyond its current delivery range. In such cases, residents can turn to local businesses or smaller delivery platforms that cater to their specific communities.

In conclusion, it is essential to research the available options within one’s area to determine the most suitable grocery delivery service. This helps shoppers ensure they’re choosing the most convenient and reliable option, be it a nationwide platform or a local provider.

Comparison of Delivery Times and Convenience

Same-Day Delivery Options

Most of these grocery delivery services strive to provide convenience to their customers, with many offering same-day delivery options. Instacart and DoorDash are known for their quick delivery times, often delivering orders to customers within just a few hours. Uber Eats also offers same-day delivery for groceries, although it is predominantly known for food delivery from restaurants.

On the other hand, Voilà and Buggy focus on providing scheduled deliveries rather than guaranteeing same-day service. They prioritize providing the customers with an accurate delivery window to ensure that their groceries arrive when it is most convenient for the customer.

Scheduling and Delivery Windows

To compare the delivery windows provided by these services, let’s look at each service in more detail:

  • Instacart: Instacart offers delivery within two hours for an additional fee, and customers can also choose from available time slots throughout the day. The convenience of being able to have groceries delivered on the same day is an advantage for customers who need items urgently or do not have time for grocery shopping.
  • UberEats: UberEats has a relatively quick delivery time for groceries as they are primarily a food delivery service. When it comes to grocery items, customers can expect their orders to arrive within a few hours. They do not offer specific delivery windows like some of the other services, making their focus more on speedy delivery than scheduling convenience.
  • DoorDash: Similar to Instacart and UberEats, DoorDash offers same-day delivery, and groceries are typically delivered in under two hours. Customers can track their delivery in real-time with the DoorDash app, adding a layer of convenience to this delivery service.
  • Voilà: Voilà focuses on providing scheduled deliveries and accurate delivery windows. Customers can choose from various time slots, ensuring that their groceries will be delivered at a convenient time for them. This focus on providing a precise delivery time enhances the overall satisfaction of the customer.
  • Buggy: Like Voilà, Buggy offers delivery windows, giving customers the option to select a specific time for their groceries to arrive. They do not currently offer same-day service, but they endeavour to provide a convenient pickup timeline for their customers.

All of these services have their advantages and disadvantages when it comes to delivery times and convenience. Instacart, UberEats, and DoorDash cater to those who need groceries delivered urgently or within a short timeframe. Meanwhile, Voilà and Buggy prioritize providing scheduled delivery options with accurate windows, ensuring that customers can plan their day accordingly. The most suitable service ultimately depends on the individual’s needs and preferences.

Additional Considerations During the COVID-19 Pandemic

During the COVID-19 pandemic, safety has become a top priority for consumers and businesses alike. Grocery delivery services have adapted their practices to ensure the wellbeing of their customers and employees. It is important for consumers to be aware of these changes in order to make informed decisions when choosing a delivery service.

Contactless Delivery: All the grocery delivery services mentioned—Instacart, UberEats, DoorDash, Voilà, and Buggy—now offer contactless delivery options. This means that your groceries can be dropped off at your doorstep without the need for any direct interaction with the delivery person. To avail of this feature, simply select the contactless delivery option during checkout.

Sanitization and Safety Measures: Delivery companies have implemented strict sanitization protocols to ensure the safety of their customers and staff. Delivery personnel are provided with personal protective equipment (PPE) such as masks and gloves. Additionally, vehicles and equipment used for delivery are routinely cleaned and disinfected. Customers should also be prepared to follow any additional health and safety guidelines shared by the grocery delivery service.

Delivery Times and Availability: High demand during the pandemic has led to adjustments in delivery schedules. Consumers need to be aware that delivery times may be longer than usual. Patience and flexibility are key when ordering groceries online during these trying times.

ServiceDelivery WindowsService Fee Range
InstacartTypically 2 hours$3.99-$7.99
UberEatsWithin 30 minutesVaries (restaurant)
DoorDashTypically 1 hour$1.99-$799
VoilàNext-day delivery$7.99-$11.99
BuggySame-day delivery$7.99-$12.99

Financial Considerations: During the pandemic, many households face financial constraints, making it crucial to compare service fees and delivery charges among different providers before making a decision. The table above provides a brief overview of the fee ranges for each service.

In conclusion, while the COVID-19 pandemic has changed the landscape of grocery delivery services in Canada, companies have risen to the challenge by adapting their practices to prioritize safety and convenience. As a consumer, being aware of these changes will help you make the best choice for your grocery delivery needs.

The opinions expressed in this publication are those of the author(s) and they do not purport to reflect the opinions or views of the providers being reviewed. The providers and SeniorsBulletin assume no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an “as is” basis with no guarantees of completeness, accuracy, usefulness or timeliness and without any warranties of any kind whatsoever, express or implied.

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