Lifeline Canada Review

Lifeline Medical Alert System.

First impression of the HomeSafe AutoAlert Medical Alert System was that it’s a brilliant idea and it seemed more realistic than the standard version they had.  AutoAlert would still be able to notify the people who could help the client even if that person was unable to push the button on the pendant in the first place.  It was an added benefit for the already provided support.  However, once I looked a little further into how the system itself performed for everyone, it seems that the AutoAlert system didn’t alert properly for quite a few clients of the company, according to some of the direct reviews.  In my opinion, it’s not very comforting to know that the system has failed a couple times and left some people in-need of help without it.  Hopefully, Lifeline looks into this situation occurring with people and fixes it to ensure more safety when customers use their products.

Pros

• The AutoAlert Feature – I like the AutoAlert feature that was added to their standard HomeSafe medical security system.  It ensures that clients who went unconscious during a fall, or clients with dementia, would receive help if they couldn’t push the button on their pendant.  The feature works by automatically detecting falls and then alerting for help from a Personal Response Associate or other experts that might be required.  The AutoAlert also has a built-in false alarm system if the fall-detection was set off but was not needed.  The system gives about thirty seconds to cancel an alarm, or by just standing up the alarm will stop.
• Communication – This package comes with a communication device that acts like a speaker-phone and allows clients to speak with an employee at one of the company’s Response Centers, if the client needs someone to speak to while waiting for help.
• Waterproof – All products are waterproof and can be worn in the bath or shower where almost thirty-six percent of medical accidents occur.
• Landline or Cellular – A landline or cellular connection type can be chosen when you order (I always enjoy having more than one option).

Cons

• Only the Pendant – I don’t like how this package does not include a wristband like the standard HomeSafe package does. The pendant is the only option that clients get when purchasing this medical security system.
• Range/Distance Limitations – The range of the HomeSafe AutoAlert Medical system is not specified.  The location of the communicator and how the house is actually laid out depends on how far the device’s range is (Not for leaving the household and traveling).
• Installation Fee – Optional installation help does require a fee, so a Lifeline technician may come help you.
• Failure Rate – The overall system has a known failure rate.  Either when the AutoAlert wasn’t activated, or when the button itself was pushed and no one was notified of the situation.  The rate is small, but still present.