Telus Health LivingWell Companion Review

Telus Health LivingWell Companion



Galaxy Medical Alert System is offering 2 free months with a 1 year commitment!
Read The Review
Call (833) 734-1080 To Learn More

  • Best Overall

  • Galaxy Medical Alert
  • Canadian-based Galaxy offers high-quality and affordable medical alert solutions for your protection giving you complete peace of mind while you’re at home or away.

  • Canadian Call Centers
  • SecurMedic logo
  • SecurMEDIC is a Canadian medical alert systems provider, founded in 2009, with its headquarters located in Vancouver.

  • Best Mobile App
  • Medical Guardian
  • Medical Guardian offers a wide range of innovative emergency response products for your every need. Device restrictions may apply in Canada.

TELUS Health is a Canadian health company that aims to make life easier for Canadians with the power of technology. Over 12 million Canadians use TELUS’s Health management solutions and these services are managed by over 2,900 dedicated team members and several key partners. Their numerous programs, such as the TELUS Health for Good™ provides accessible health care to over 30,000 Canadians across the country. One can consider this brand to be the leading name in Canadian medical technology.

As previously stated, Telus is committed to providing Canada’s health care industry with medical solutions through the help of technology. Their offerings makes operations in the care industry easier by connecting health teams, streamlining workflows, and empowering medical patients to manage their health easily. They are the technological innovators that wish to revolutionize the health industry in Canada.

Telus Health LivingWell Companion

Quick Links


LivingWell Companion™
Home (basic)

LivingWell Companion is a medical alert device that provides 24/7 personal emergency response service to thousands of Canadian seniors, enabling them enjoy living independently without feeling vulnerable. In other words, if you have older adults (either friends or loved ones) who wish to live without constant physical surveillance but isn’t capable of handling complicated situations and emergencies, this technology is a must-have.  Here are more details about the item.

Key Features

Being older adult means that the individual gets to be treated with more respect and care in the community; however, this age also means that they cannot engage in physically or mentally strenuous activities. This fact renders them vulnerable in complicated situations like a burglary, fire outbreak, severe fall, or any potentially life-threatening situation.

For this reason, Telus equipped the LivingWell Companion with all the tools it needs to bring the individual swift help with the mere push of a button. Once this action is performed, the device will automatically send a signal to Telus, informing the trained operators that an emergency has occurred. With the notice, the team will create a two-way voice call between the individual to confirm if the situation is an emergency or one that they can rectify over the phone. 

Upon confirming that the situation is a potentially serious issue, Telus will initiate its emergency protocol and contact the nearest emergency service to the client and have their problem rectified in the shortest time possible. 


  • Instant connection to emergency services 
  • Built-in mic and speaker for communication 
  • Connects to friends and families 
  • Coverage is available across Canada
  • Affordable monthly subscription 


  • Standard version doesn’t possess fall detection

LivingWell Companion™
Home (fall detection)

While the LivingWell Companion Go ensures your loved one gets instant access to help while they engage in their outdoor activities, the LivingWell Companion Home keeps them ever connected to TELUS’s watchful eyes while in their residential building. This device is ideal for parents or retired people who spend most of their day at home. Here are more details about the item.

Key Features

This impressive device provides the user with constant access to help in the event of a fire outbreak, burglary, potentially fatal fall, and anything or the sort. During such complicated situations, the individual may summon help by depressing the emergency button on the device, which creates a connection to the TELUS and prompts then to either solve the problem over the two-way voice call or send an emergency unit over to the domicile.

Besides pressing the emergency button to summon help, the built-in automatic fall detection system will convey an SOS message plus the location to the response team, promoting them to converse via a two-way voice call to figure out the situation or send an emergency team to handle the situation. 

The LivingWell Companion Home package includes a base unit, which comes with a loud speaker that enables the individual to hear and communicate with the center effectively. As for protection, the device is heavily resistant to moisture, meaning accidental water spillage or anything similar will have no effect on the item. 


  • Waterproof 
  • Constant professional monitoring 
  • Fall detection 
  • Loud built-in speaker 
  • Emergency button 


  •  May get damaged in a heavy fall

LivingWell Companion™
On the Go (with GPS)

The LivingWell Companion On The Go is a mobile version of the standard living well Companion system and it’s designed for seniors and disabled individuals who wish to roam the city or their neighborhood without constant physical surveillance. 

In other words, if the wearer wishes to remain active by exploring within Canada, visiting loved ones, jogging short distances, or engaging in any activity that requires a change of location, they can always find help with the LivingWell Companion Go. Here are more details about the item.

Key Features

This sophisticated device comes with a built-in GPS that instantly reveals the user’s location to their friends and family or TELUS’s emergency team whenever they click the emergency button. Therefore, suppose the individual finds themselves lost in an unfamiliar place while jogging or damages a muscle in the event, they may press the SOS button and get instant access to help. 

Additionally, if the user finds themselves unconscious in a fall or unable to move freely after violently hitting the ground, the LivingWell Companion Go has fall detection, which sends an SOS message to the emergency response team – including their location via GPS – thereby sending help their way. It’s the best option for seniors that wish to stay active but close to help. 

In terms of portability, this device comes in pendant form, allowing the individual to wear it around their neck while engaging in their regular activities. It’s also resistant to fluids, meaning that it won’t sustain any damage if accidently dropped in water or gets bombarded by rain. 


  • Access to constant, professional monitoring 
  • Automatic fall detection
  • Water resistance 
  • Built-in GPS 
  • 2-way voice communication 
  • Emergency button


  • May break upon heavy impact


The at-home systems are available for a monthly fee of $25/month.  The At Home Fall Detection series is $35/month, and the On the Go option is $55 a month.

Telus often runs promotions where you can choose a system.  Watch for one of these deals to run a trial of the device and see if it is the right fit for your needs. 


Telus provides some of the best technologies that ensure you remain healthy and free of medical stress as often as possible. If you wish to keep an eye on an elderly individual or disabled loved one, the LivingWell Companion products are a worthwhile option. Keep in mind that they each come with their monthly fees and subscriptions; nevertheless, they are a worthwhile option.

Call now and learn more of the current offers.