Galaxy Medical Alert System Review

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Galaxy Medical Alert Systems Review

Galaxy Medical Alert Systems have been providing independent living for seniors across North America for more than 25 years. The company believes that all seniors and individuals who are vulnerable should have the ability to enjoy the freedom of independent living. The use of a personal emergency response system can help individuals to achieve this goal.

Galaxy Medical Alert takes the task of ensuring the safety and care of your loved one seriously. The company has certified operators who can assess emergency medical situation and take the appropriate action to provide help when needed.

The company will recommend the system that is best for the given situation. Everyone has different needs and different ability levels and that will be assessed prior to the recommendation of a system that will work for you and your loved one. Galaxy Medical Alert provides service and support in over 150 languages in order to serve clients of any ethnicity.

With six different options for systems and available add-ons, you will be able to get a package that suits your needs. Options include the Home System, Home & Yard System, Fall Detection System, Cellular System, and the Mobile with Fall Detection System.

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Best Medical Alert Companies In Canada

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Life Assure Medical Alert Systems logo

Life Assure is a Canadian company committed to providing medical alert devices for seniors across the country.


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Best App & GPS System

Telus Health is a Canadian company best known for their phone and tv services. Having acquired Direct Alert in 2019 – they now have a combined 10+ years experience in the medical alert system industry.

Low Monthly Fee

Canadian-based Galaxy offers high-quality and affordable medical alert solutions for your protection giving you complete peace of mind while you’re at home or away.


Galaxy’s On-The-Go medical alert systems offers 3 highly affordable and stylish solutions for your medical alert needs! Which one is best for you?

FeatureMini Mobile System With Fall DetectionMobile Watch System With GPSMobile System With GPS & Fall Detection
Device TypePendantWatchPendant
WearabilityWrist, lanyard, beltWristLanyard, belt
Technology4G LTE, Wi-Fi location4G LTE, GPS, Wi-Fi location4G LTE, GPS, Wi-Fi location
Fall DetectionYesNoYes
Battery Life1-2 days (Always On), 7 days (Ready Mode)Up to 24 hours6-16 days
Water ResistanceIP67IP67IP67
Voice CommunicationYesYesYes
Health Monitoring FeaturesNoHeart rate, step countNo
Location ServicesWi-Fi and cellularGPS and Wi-FiGPS, A-GPS, Wi-Fi
Additional FeaturesMotion features, status lightVibration feedback, AMOLED screenLow battery notification, Bluetooth
Safety Add-onsLockbox, paramedic fridge magnetLockbox, paramedic fridge magnetLockbox, paramedic fridge magnet, iOnMom
Weight0.7 oz (without strap), 1.2 oz (with strap)2.29 oz1.3 oz
Dimensions (inches)1.57 x 1.46 x 0.491.87 x 0.672.72 x 1.38 x 0.57

Mini Mobile System With Fall Detection

The Mini Mobile System with Fall Detection offers a comprehensive solution for individuals seeking security and peace of mind while on the go. This easy-to-install system combines advanced technology with user-friendly design, making it ideal for people who spend most of their time outside the home. With features like automatic fall detection, instant hands-free communication, and 24/7 medical monitoring, users can feel confident and protected in any situation. The system’s portability, enhanced by its attractive, lightweight help button that can be worn in various ways, ensures it fits seamlessly into the user’s lifestyle.
  • Easy Use and Installation: Designed for quick setup and straightforward operation.
  • Versatile Wearing Options: Includes a wrist strap, lanyard, and belt clip for comfortable wear in multiple styles.
  • One-Button Activation and Automatic Fall Detection: Offers both manual help requests and automatic detection of falls for immediate assistance.
  • Instant Hands-Free Communication: Enables direct communication with the Galaxy Medical Alert Response Centre without needing a phone.
  • 4G LTE Cellular Technology: Provides broad and reliable connectivity for emergency services.
  • Automatic Fall Detection: Detects falls immediately and sends an unconsciousness alarm if no movement is detected within 10 seconds.
  • Wi-Fi and Cellular Location Services: Ensures precise location tracking for faster response times.
  • 24/7 Medical Monitoring: Offers round-the-clock support and assistance from virtually anywhere.
  • Two-Way Voice Communication: Features high-quality speaker and dual noise-canceling microphones for clear conversations.
  • Durable and Water-Resistant (IP67): Designed to be worn even in the shower, enhancing user safety.
  • Extended Battery Life: Lasts up to 1-2 days in Always On mode and up to 7 days in Ready Mode.
  • Additional Safety Features: Includes a lockbox for secure key storage and a paramedic fridge magnet for quick access to medical information.
  • Comprehensive Package: Comes with everything needed to start using the device immediately, including a charging cradle and installation guide.

Mobile Watch System With GPS & Fall Protection

The Mobile Watch System with GPS is a cutting-edge solution designed for those with an active lifestyle, offering both safety and health monitoring features in a sleek, wearable device. This easy-to-use system integrates advanced technology such as GPS and WiFi for precise location services, 4G LTE for broad cellular connectivity, and a full sensor suite to keep track of heart rate and daily steps. Its attractive design, coupled with a customizable watchband, makes it a perfect accessory for individuals on the move, providing essential services like instant hands-free communication and 24/7 medical monitoring. With its array of features, this mobile watch system ensures users stay connected, safe, and healthy wherever they go.

  • Easy to Use: Tailored for an active lifestyle with a simple touch interface.
  • Wearable Technology: Comes with an attractive, lightweight help button on a customizable wristband.
  • Instant Hands-Free Communication: Allows direct contact with the Galaxy Medical Alert Response Centre without the need for a phone.
  • Advanced Location Detection: Utilizes GPS and WiFi for fast and accurate location tracking.
  • Health Monitoring: Monitors heart rate and counts daily steps with a full sensor suite.
  • Vibration Feedback: Designed for the hearing and visually impaired, enhancing accessibility.
  • Text to Locate Feature: Enables caregivers to find the device with a simple text message.
  • 24/7 Medical Monitoring: Provides constant access to medical monitoring services from anywhere.
  • Exceptional Voice Quality: Ensures clear communication with two-way voice communication capabilities.
  • Extended Battery Life: Offers up to 24 hours of battery life with all-day monitoring.
  • Water-Resistant (IP67): Safe to wear in the shower and during other water-related activities, though not for submersion.
  • AMOLED True Colour Screen: Offers vibrant display quality for easy readability.
  • Haptic Feedback: Includes vibration motor for tactile alerts and notifications.
  • Safety Extras: Comes with a lockbox for secure storage and a paramedic fridge magnet for emergency information.
  • User-Friendly Charging: Features a 5V DC 1A USB charger for easy recharging, along with low battery notifications.

Mobile System With GPS & Fall Detection

The Mobile System with GPS & Fall Detection is a robust safety device tailored for individuals leading an active lifestyle who value both convenience and security. This system features an easy-to-use, lightweight help button that can be comfortably worn on a lanyard or belt, ensuring it’s always within reach. It incorporates advanced technology such as 4G LTE cellular connectivity, automated fall detection, and precise location services through GPS and Wi-Fi. Designed to provide peace of mind, the device offers instant hands-free communication and around-the-clock medical monitoring, making it a reliable companion for those who are frequently on the move. Its comprehensive feature set, including two-way voice communication and a range of operational modes for extended battery life, makes this system an essential tool for maintaining independence while ensuring safety.

  • Easy Use and Installation: Quick setup and straightforward functionality for immediate use.
  • Versatile Wearing Options: Lightweight design with a lanyard and belt clip for convenient wearability.
  • One-Button Activation with Automatic Fall Detection: Offers manual activation or automatic alerting in the event of a fall.
  • Instant Hands-Free Communication: Enables immediate communication with the Galaxy Medical Alert Response Centre without needing a separate device.
  • Advanced Location Technology: Utilizes GPS and Wi-Fi for accurate location tracking, enhancing response efficiency.
  • 24/7 Medical Monitoring: Provides constant access to medical monitoring services from virtually anywhere.
  • Exceptional Voice Quality: Adjustable speaker and dual noise-canceling microphones ensure clear communication under any circumstances.
  • Extended Battery Life: Lasts between 6 to 16 days depending on the operating mode, minimizing frequent charging needs.
  • Water Resistance (IP67): Offers protection against water, making it suitable for use in various conditions, though it should not be submerged.
  • Additional Features for Safety and Convenience: Includes device tracking, low battery notifications, a “ring” setting for locating misplaced pendants, and Bluetooth pairing capabilities.
  • Caregiver Support: iOnMom add-on available for caregivers to monitor daily activity, enhancing peace of mind for both users and their families.
  • Comes with Essential Extras: A lockbox for secure storage and a paramedic fridge magnet for quick access to medical information are included in the package.S

Galaxy’s At Home medical alert solutions offers 4 highly affordable and practical systems that can help you or your loved ones feel safe at home!

FeatureHome SystemHome System With Fall DetectionHome CellularHome Cellular With Fall Detection
Network TypeLandlineLandlineCellularCellular
Fall DetectionNoYesNoYes
24/7 MonitoringYesYesYesYes
Waterproof Help ButtonYesYesYesYes
Two-Way Voice CommunicationYesYesYesYes
Battery BackupYesYesYesYes

Home System (With Landline)

The Home System by Galaxy Medical Alert Systems is designed to provide a seamless and reliable way to ensure safety for individuals primarily spending their time at home. It’s a comprehensive solution that combines ease of use and installation with compatibility across all telephone formats, including landline, cable phone systems, and VoIP. Engineered with a focus on speed, accuracy, reliability, and the highest quality of sound for live two-way voice communication, this system ensures that users can quickly and clearly communicate with the Galaxy Medical Alert Response Centre during emergencies, around the clock.

  • Simple Installation and Usage: Straightforward setup, designed for individuals who stay mostly at home.
  • Wide Compatibility: Works with various telephone formats including landline, cable phone systems, and VoIP.
  • Expertly Designed: Offers exceptional sound quality for clear, two-way voice communication with the response centre.
  • 24/7 Medical Monitoring: Ensures round-the-clock access to medical assistance.
  • Waterproof Panic Button: The industry’s smallest, can be worn as a bracelet or pendant.
  • Extended Battery Life: The base unit’s back-up battery lasts up to 60 hours.
  • Emergency Help Button: Available as a pendant or bracelet for flexible wearing options.
  • Security Features: Includes a lockbox for emergency responder access and a paramedic fridge magnet.

Home System With Fall Detection (With Landline)

The Home Fall Detection System is designed to offer a high level of safety and peace of mind for individuals spending most of their time at home. This system is user-friendly, easy to install, and features both manual activation and advanced automatic fall detection technology. Upon detecting a fall, if no movement or change in position is observed within 10 seconds, the system automatically sends an alert for medical assistance. Expertly designed for clarity, the system ensures the highest quality sound for live two-way voice communication with the Galaxy Medical Alert Response Centre, available 24/7.

  • Ease of Installation and Use: Specifically designed for home use with a simple setup process.
  • Automatic Fall Detection: Capable of detecting falls immediately, with automatic alerting for assistance if no movement is detected shortly after a fall.
  • Universal Compatibility: Works with all telephone formats, including landline, cable phone systems, and VoIP, to maintain connectivity.
  • 24/7 Medical Monitoring: Offers continuous access to emergency services.
  • Two-Way Voice Communication: Provides clear and direct communication with emergency responders.
  • Waterproof Panic Button: Ensures the pendant can be used in all conditions, including the shower.
  • Long Battery Life: The base unit’s battery supports up to 32 hours of power during outages.
  • Extended Range: The help button functions up to 600 feet from the base unit, covering most home sizes.
  • Low Battery Alert: Notifies users when the pendant’s battery is low.
  • Emergency Help Button: Available as a pendant for easy access in case of falls.
  • Added Security Features: Includes a lockbox for secure access by emergency responders and a paramedic fridge magnet.

Home Cellular System

The Home Cellular System is a cutting-edge solution tailored for individuals who primarily stay at home but may not have access to a traditional phone line. This system leverages 3G/4G technology to ensure protection and rapid communication with the Galaxy Medical Alert Response Centre in the event of an emergency. Designed with a focus on user-friendliness and easy installation, it embodies reliability, speed, and high-quality sound for clear, live two-way voice communication. Continuous, around-the-clock medical monitoring underscores its commitment to user safety and peace of mind.

  • Easy Installation and User-Friendly: Designed for simplicity and ease of use, making it ideal for home environments.
  • 3G/4G Technology: Utilizes advanced cellular technology for emergency communications, bypassing the need for traditional phone lines.
  • Expertly Engineered: Delivers superior sound quality and the clearest live two-way voice communication with emergency responders.
  • 24/7 Medical Monitoring: Offers constant access to medical assistance and monitoring services.
  • Two-Way Speaker Phone: Enhances communication capabilities with the response centre.
  • Waterproof Panic Button: Can be safely used in various conditions; comes with a bracelet or pendant option for versatile wearability.
  • Extended Battery Life: The base unit includes a back-up battery that provides up to 60 hours of power.
  • Additional Security Features: Comes with a lockbox to allow secure access for emergency personnel and a paramedic fridge magnet for quick reference.

Home Cellular System With Fall Detection

  • Base unit with battery backup
  • 24/7 monitoring by a CSAA 5 Diamond Response Centre
  • Compatible with all telephone formats (including landline, cable, VoIP)
  • Two-way voice communication
  • ONE button activation and/or automatic fall detection
  • Personal Emergency Help Button (Pendant Only)
  • Waterproof panic button
  • User-friendly and easy to install

The cellular system has all of the features of the previously mentioned systems, but it uses 3G/4G technology.  This feature means that the system can be used without having a landline in the home.  It runs off cellular technology instead.


These prices provide a broad overview, and it’s worth noting that specific features and capabilities can affect the final cost. Additionally, Galaxy Medical Alert Systems offers 2 months free on all annual plans, which can further provide savings on the overall value of these systems for long-term users.

CategoryProduct TypeStarting Price Per Month (CAD)
At Home SystemsHome System (Landline)$29.95
 Home System with Fall Detection (Landline)$39.95
 Home Cellular System$44.95
 Home Cellular System with Fall Detection$49.95
On the Go SystemsMini Mobile System with Fall Detection$49.95
 Mobile System with GPS & Fall Detection$49.95
 Mobile Watch System with GPS & Fall Protection$49.95

Which device is best for you?

If you are trying to choose a unit, sit down with your caregiver and discuss your wants and needs.  They system you choose will depend if you want it for use just at the home, or if you want to use it and have more mobility.  Having a discussion about it with your health care provider is also a good idea.  Your doctor will have a better idea of what you may need depending on your current health and fitness level.

Seniors Bulletin Rating


  • Very small but easy-to-use buttons on mobile and at-home devices.
  • Affordable
  • Lots of great services and add-ons.
  • Works across all of the U.S. and Canada.
  • CSAA 5-Star rated call centers.
  • Some products have a small range while others have a very good range
  • No medication tracking options
  • No complete option for working or moving outside of the home.
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