Lifeline vs. Telus LivingWell Companion

Ian George
Ian George
Writer at Seniors Bulletin

Both Lifeline and Telus offer medical alert systems that can provide emergency assistance in case of falls or other medical emergencies. Lifeline is a dedicated medical alert company, while Telus offers a medical alert system as part of its broader telecommunications services.

The specific features and pricing of each system can vary depending on which provider you choose and the specific plan you choose. It’s important to carefully compare the options and choose the one that best fits your needs and budget.

Having said that, let’s dive into the main differences between the 2 companies.

Overview of LifeLine

Lifeline is a medical alert system provider that has been around since 1974. Lifeline offers several medical alert system options, including in-home systems, mobile options, and fall detection devices. The company operates throughout North America and has 2 Canadian call centres in both Toronto and Montreal.


Lifeline offers several features to its users, such as:

  • 24/7 Emergency Response Service: Lifeline has 2 call centres that are staffed with trained professionals who are available to respond to emergency calls at any time of day or night.
  • In-Home Systems: Lifeline has several in-home medical alert systems that connect to a user’s landline or cellular network. These systems include a base unit and a wearable help button that can be worn as a pendant or wristband.
  • Mobile Options: Lifeline also offers mobile medical alert systems that are GPS-enabled and can be used outside of the home. These devices can be worn as a pendant or wristband and can be used to call for help in case of an emergency.
  • Fall Detection Technology: Lifeline has fall detection technology that can automatically detect falls and call for help if a user is unable to press the help button.


Lifeline’s cost varies depending on the system you choose and the location you are in. It will range from $30-$70 CAD. In general, there is an activation fee depending on your install method, and then users pay a monthly fee for the monitoring service. Lifeline does not require any long-term contracts, and users can cancel their service at any time.

Pros And Cons

Some of the pros of Lifeline include its long history in the industry, its variety of system options, and its fall detection technology. However, some of the cons include its cost, which can be higher than some other medical alert system providers, and the fact that some users have reported difficulty canceling their service.

Overall, Lifeline is a well-established medical alert system provider with several options to choose from. It may be a good choice for those who are looking for a variety of system options and reliable fall detection technology.

Overview of Telus

Telus Health Medical Alert Logo

measuring telus medical alert system with ruler

Telus is a Canadian telecommunications company that also offers a medical alert system. Telus offers a mobile medical alert system that can be used both inside and outside of the home, and it is GPS-enabled.


Some of the features of Telus medical alert system include:

  • Mobile Medical Alert System: Telus offers a mobile medical alert system that can be used both inside and outside of the home. It is GPS-enabled and can be used to call for help in case of an emergency.
  • Apple Watch Option: With Telus Health Companion, the cellular-enabled Apple Watch gives you access to 24/7 live emergency operators – discreetly around your wrist.
  • Mobile App: Telus has a mobile app that can be used to track a user’s location and call for help in case of an emergency. The app can be used to check on a loved one’s status and receive notifications when they leave or arrive at specific locations.


The cost of Telus medical alert system varies depending on the plan you choose. Telus offers several different plans with different features and pricing options. In general, the cost will range from $30-$70 CAD, and then users pay a monthly fee for the monitoring service. There is a 1 year contract with Telus and you will also receive a credit check hit. If you are currently a Telus customer, there is a discount for the monthly cost as part of their bundle packages.

Pros And Cons

Some of the pros of Telus medical alert system include its mobile options, Apple Watch option, and mobile app. Additionally, Telus has a well-established reputation in the telecommunications industry. However, some of the cons include its 1 year contract and credit check hit.

Overall, Telus medical alert system may be a good choice for those who are looking for a mobile system. It may be especially beneficial for Telus customers who are already using their telecommunications services since bundle discounts are available. However, it’s important to carefully compare the costs and features of different options before making a decision.

Final Verdict

Ultimately, the best medical alert system for a senior will depend on their individual needs and preferences. Both companies have a long history, so you can’t go wrong with either. If you still can’t decide between the 2, we recommend going with Telus due to its bundling option which will allow you to save more on a monthly basis.

The opinions expressed in this publication are those of the author(s) and they do not purport to reflect the opinions or views of the providers being reviewed. The providers and SeniorsBulletin assume no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an “as is” basis with no guarantees of completeness, accuracy, usefulness or timeliness and without any warranties of any kind whatsoever, express or implied.

1 thought on “Lifeline vs. Telus LivingWell Companion”

  1. Pacemaker in Nov. 17/23. For past 4-5 years have had gsp living well companion. Now advised by medic. Alert do not have gps interferes with pacemaker. Phoned Telus and they sent a bracelet in home lifeline. Booklet info says no fall alert must push button. If I fall or faint no help?
    How do I return box with bracelet and counter monitor?
    Have been loyal customer o f Telus 62 years way back when it was BCTel


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