Both Lifeline and Telus offer medical alert systems that can provide emergency assistance in case of falls or other medical emergencies. Lifeline is a dedicated medical alert company, while Telus offers a medical alert system as part of its broader telecommunications services.
The specific features and pricing of each system can vary depending on which provider you choose and the specific plan you choose. It’s important to carefully compare the options and choose the one that best fits your needs and budget.

Having said that, let’s dive into the main differences between the 2 companies.
Lifeline vs Telus Health Medical Alert Systems Comparison
| Feature | Lifeline | Telus Health |
|---|
| Starting Price | $42.95/month | $40.00/month |
| Equipment Cost | No extra cost | No extra cost |
| Activation Fee | $39.95/$89.95 | $35 |
| Fall Detection | Available (additional cost) | Available (additional cost) |
| Minimum Contract | Month-to-month | Month-to-month or 1 year |
| Standout Feature | Well-known brand | Caregiver app |
Overview of LifeLine

Lifeline is a medical alert system provider that has been around since 1974. Lifeline offers several medical alert system options, including in-home systems, mobile options, and fall detection devices. The company operates throughout North America and has 2 Canadian call centres in both Toronto and Montreal.
Features
Lifeline offers several features to its users, such as:
- 24/7 Emergency Response Service: Lifeline has 2 call centres that are staffed with trained professionals who are available to respond to emergency calls at any time of day or night.
- In-Home Systems: Lifeline has several in-home medical alert systems that connect to a user’s landline or cellular network. These systems include a base unit and a wearable help button that can be worn as a pendant or wristband.
- Mobile Options: Lifeline also offers mobile medical alert systems that are GPS-enabled and can be used outside of the home. These devices can be worn as a pendant or wristband and can be used to call for help in case of an emergency.
- Fall Detection Technology: Lifeline has fall detection technology that can automatically detect falls and call for help if a user is unable to press the help button.
Cost
Lifeline’s cost varies depending on the system you choose and the location you are in. It will range from $40-$70 CAD. In general, there is an activation fee depending on your install method, and then users pay a monthly fee for the monitoring service. Lifeline does not require any long-term contracts, and users can cancel their service at any time.
Pros And Cons
Some of the pros of Lifeline include its long history in the industry, its variety of system options, and its fall detection technology. However, some of the cons include its cost, which can be higher than some other medical alert system providers, and the fact that some users have reported difficulty canceling their service.
Overall, Lifeline is a well-established medical alert system provider with several options to choose from. It may be a good choice for those who are looking for a variety of system options and reliable fall detection technology.
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